There is limited safety in having satisfied customers — strive for loyalty
In an age of viral marketing, it has never been more important to ensure your customer experience is second to none. Based on the loyalty concept structure of the Net Promoter® we develop programs to gain insight on how an organization’s unique value proposition plays out in the day-to-day offerings as experienced by the customer.
Purpose
This program is intensely focused on the development of loyal customers and profitable growth. The nurturing of solid, high-quality relationships are necessary for success. We strive to offer insight needed by your organization to make effective management decisions. Our intent is to effectively capture the voice of your customer, increase positive word of mouth, provide more emphasis on effective engagement and lessened frequencies of issue management. As such, we create a more actionable metric than simple customer satisfaction measures, and tie this directly to the economics of growth.
The program includes:
- The customization of a real-time online dashboard that delivers effective graphics to measure against internal or external benchmarks.
- Comparison reports defined by time or geography and track response rates.
- Quarterly analysis reports can also be included to offer insight on important correlations and trends.
Who should use it
- Executive management
- Business unit leaders
- Marketing professionals
Cost
Please contact us for a determination of your customer loyalty goals.
Phone: 775.747.7404
Email: admin@m3planning.com
How to try it
View a template of the dashboard that we tailor for our clients needs (this will take a few moments to load).
*Net Promoter Score® was developed by loyalty expert Frederick Reichheld of Bain & Company and Satmetrix Systems.
View a template of the dashboard that we tailor for our clients needs (this will take a few moments to load). Phone: 775.747.7404 
FeaturesMeasure progress with a real-time online dashboard. 
Identify important correlations and trends with quarterly analysis reports. 
View comparison reports defined by time or geography. 
Track response rates to know how engaged your customers are. |
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